My order wouldn't process, but I have multiple charges on my credit card. Why is this happening?
When you place an order on the OtterBox website, we must contact your credit card's bank to ensure that your credit card has a valid number. This is done via a full authorisation for the amount of the purchase and is merely a security measure we use to protect your financial information. While it may seem as though you have multiple charges on your credit card, these are not charges. They are authorisations that will drop off from your statement (if your order did not go through) after few days. We only charge a credit or debit card after an order has shipped, and we only charge the card once. If any questions about these authorisations, please contact your bank. If you experience further issues, please Contact Us and we would be happy to help in any way possible.